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Know Before You Go – Tucson

Health & Safety | Theatre Information | Ticket Information | Parking & Transportation | Talk to Us 

Health & Safety Protocols

Q: What kinds of health and safety measures are in place?

A: ATC returns to live theatre this fall as a fully vaccinated company – from our actors and designers to staff and volunteers. We put our artists and audiences at the heart of all we do, and intend to be as careful as possible with your health. Therefore, we have implemented COVID Safety Protocols. 

Until further notice, masks will be required for all patrons. Additionally, proof of vaccination status or negative COVID-19 test taken within 72 hours of your show time. This season patrons will also have the option to exchange tickets to watch the production in the comfort of their own home. 

For more details about our Safety Protocols, click here.

ATC will continue to monitor recommendation from the CDC, state and local government as we work to provide a safe environment for our guests.

 

Q: What if I’m unready to return to the theatre? 

A: For ticket holders who are unready to return to the theatre, all Mainstage plays will be professionally recorded with three cameras on Opening Night. This means that whether you’re in the theatre or at home, your tickets let you experience the shows. More information will be forthcoming for how you can opt to watch ATC Shows On Demand instead of in the theatre.

 

Theatre Information

Q: Where is the theatre located? 

A: The Temple of Music and Art is located at 330 S. Scott Avenue in downtown Tucson (between 13th and 14th Street and 6th Avenue and Stone Avenue).

From East Tucson – Take Broadway Boulevard west until it turns into Congress Street, then turn left on Scott Avenue.

From I-10 – Take the West Congress Street Exit and go east on Congress Street until it turns into Broadway Boulevard then turn right on Scott Avenue.

 

Q: What should I wear to the theatre? 

A: We have no official “dress code” for attending plays at Arizona Theatre Company. Typically, patrons choose dress/casual attire for non-Opening Night performances and formal attire for Opening Nights. However, we’d rather have a patron come in jeans and sweatshirt than not come at all out of concern for how they are dressed.

 

Q: What time should I arrive at the theatre? What if I’m late? 

A: We recommend patrons arrive at least 30 minutes before the show to avoid last-minute lines at the Box Office. Large groups should allow more time before the show to distribute tickets. We recommend an hour before the performance. If you are attending performances that take place after opening night, be sure to attend our Prologues, which begin 30 minutes prior to performance.

If you are running late, keep in mind that the Box Office windows stay open until about 15 minutes after curtain. If you arrive by that time, you can pick up your tickets there. If not, see the house manager in the lobby. He/she will have your tickets. The ushers will take you into the house and have you stand at the back until the next seating break.

 

Q: Can I bring children to the theatre? 

A: Children ages 5 and up are welcome to attend if you purchase them a ticket. Children under 5 are not allowed in the theatre.

 

Q: What number should I give the babysitter? 

A: You can leave the number for the Temple of Music and Art House Manager: (520) 547-3981. Remember to also leave your seat locations with your sitter so we can locate you more easily.


 

Ticket Information

Q: What if I cannot find my ticket? 

A: Just come to the Box Office, give them your name, and let them know you lost your ticket. They can issue you a location pass for your seat(s). They may ask to see an ID.

 

Q: Where do I pick up my tickets? Do I need to show an ID or Credit Card? 

A: Pick up your tickets at the Temple of Music and Art Box Office. An hour before the show, certain windows are designated “Will Call.” We don’t usually require an ID. Normally, all you will need is the first and last name that the tickets are held under. However, it’s also helpful to have the ticket order number and/or credit card number associated with your order.

 

Q: What if I’ve had last-minute change of plans and cannot get to the theatre today? 

A: If you find that you are unable to attend a performance at the last minute, we ask that you let us know and we will give your ticket to a student who may be waiting for rush tickets for that show. We cannot, however, issue a tax credit for tickets donated less than 24 hours before the scheduled performance.

 

Q: What if I cannot attend a performance for which I already have tickets? 

A: You can donate your tickets back to ATC as a tax-deductible donation (we will re-sell your tickets) if you notify us at least 24 hours in advance. Please call the box office at least 24 hours before your show. We will make a note on your account and send you a letter acknowledging your contribution.

Parking & Transportation

Q: Where do I park?

A:  Parking is available around the Temple of Music and Art in pay lots and on the street. Metered parking is free weekdays after 5:00 PM, and all day on Saturday and Sunday. Paid parking is available in two lots near the Masonic Temple on Scott Avenue north of the Temple of Music and Art, as well as at the Convention Center. There is a passenger drop-off zone directly in front of the Temple. Patrons may NOT park in the restaurant parking lot on 14th Street and Stone Avenue.

ATC donors who contribute $1,500 or more receive complimentary parking passes. Learn more about ATC’s Levels of Giving and Benefits.

 

Q: Where is the closest Sun Link Streetcar stop?

A: There are two Sun Link Streetcar stops just north of the theatre, one at Stone Ave & Broadway and one at 6th Ave & Broadway.
Find up-to-date information by visiting Sun Tran’s website.

 

Talk To Us

Q: What is the best way to reach the box office? 

A: If you have questions, the most efficient way to reach the box office is to fill out the Contact the Box Office form.

You may also call the box office and leave a message. We are currently experiencing a high volume of calls and are working with fewer staff. We appreciate your patience and understanding as we work to reach everyone as soon as possible.

 

Q: What should I do if I’m not receiving emails from Arizona Theatre Company?

A: We regularly send emails to subscribers, previous ticket holders and others who sign up to receive our emails. If you are not receiving emails from Arizona Theatre Company, please add info@arizonatheatre.org to your trusted senders list. If you think you’ve accidently opted out of receiving ATC emails, you will need to opt back in. 

To subscribe to emails, click here.

 

Q: What should I do if I don’t see my question or am confused by my options?

A: As we always say, in these unpredictable times, our audience is our family and our most valued asset. We are inspired by your commitment to keep live theatre thriving in our state. If you have any questions, concerns, or even feedback, please reach out to us directly and we will do our best to answer your questions or solve your problems.

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