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Know Before You Go – Phoenix

Health & Safety | Theatre Information | Ticket Information | Parking & Transportation | Talk to Us 

Health & Safety Protocols

Q: What kinds of health and safety measures are in place?

A: ATC returns to live theatre this fall as a fully vaccinated company – from our actors and designers to staff and volunteers. We put our artists and audiences at the heart of all we do, and intend to be as careful as possible with your health. Therefore, we have implemented COVID Safety Protocols. 

Until further notice, masks will be required for all patrons. Additionally, proof of vaccination status or negative COVID-19 test taken within 72 hours of your show time. This season patrons will also have the option to exchange tickets to watch the production in the comfort of their own home. 

For more details about our Safety Protocols, click here.

ATC will continue to monitor recommendation from the CDC, state and local government as we work to provide a safe environment for our guests.

 

Q: What if I’m unready to return to the theatre? 

A: For ticket holders who are unready to return to the theatre, all Mainstage plays will be professionally recorded with three cameras on Opening Night. This means that whether you’re in the theatre or at home, your tickets let you experience the shows. More information will be forthcoming for how you can opt to watch ATC Shows On Demand instead of in the theatre.

 

Theatre Information

Q: Where is the theatre located? 

A: The Herberger Theater Center is located at 222 E. Monroe Street in downtown Phoenix (between Van Buren and Monroe Streets and 2nd and 3rd Streets).

From the East Valley – Take the I-10 west to 7th Street, 7th Street south to Monroe Street and Monroe Street west to 3rd Street.

From the West Valley – Take the I-10 East to 7th Avenue., 7th Avenue south to Van Buren Street, Van Buren Street east to 2nd Street.

Find up-to-date information on traffic and street closures by click here

 

Q: What should I wear to the theatre? 

A: We have no official “dress code” for attending plays at Arizona Theatre Company. Typically, patrons choose dress/casual attire for non-Opening Night performances and formal attire for Opening Nights. However, we’d rather have a patron come in jeans and sweatshirt than not come at all out of concern for how they are dressed.

 

Q: What time should I arrive at the theatre? What if I’m late? 

A: We recommend patrons arrive at least 30 minutes before the show to avoid last-minute lines at the Box Office. Large groups should allow more time before the show to distribute tickets. We recommend an hour before the performance. If you are attending performances that take place after opening night, be sure to attend our Prologues, which begin 30 minutes prior to performance.

If you are running late, keep in mind that the Box Office windows stay open until about 15 minutes after curtain. If you arrive by that time, you can pick up your tickets there. If not, see the house manager in the lobby. He/she will have your tickets. The ushers will take you into the house and have you stand at the back until the next seating break.

 

Q: Can I bring children to the theatre? 

A: Children ages 5 and up are welcome to attend if you purchase them a ticket. Children under 5 are not allowed in the theatre.

 

Q: What number should I give the babysitter? 

A: You can leave the number for the Herberger Theater Center House Manager: (602) 254-7399. Remember to also leave your seat locations with your sitter so we can locate you more easily.


 

Ticket Information

Q: What if I cannot find my ticket? 

A: Just come to the Box Office, give them your name, and let them know you lost your ticket. They can issue you a location pass for your seat(s). They may ask to see an ID.

 

Q: Where do I pick up my tickets? Do I need to show an ID or Credit Card? 

A: Pick up your tickets at the Herberger Theater Center Box Office. An hour before the show, certain windows are designated “Will Call.” We don’t usually require an ID. Normally, all you will need is the first and last name that the tickets are held under. However, it’s also helpful to have the ticket order number and/or credit card number associated with your order.

 

Q: What if I’ve had last-minute change of plans and cannot get to the theatre today? 

A: If you find that you are unable to attend a performance at the last minute, we ask that you let us know and we will give your ticket to a student who may be waiting for rush tickets for that show. We cannot, however, issue a tax credit for tickets donated less than 24 hours before the scheduled performance.

 

Q: What if I cannot attend a performance for which I already have tickets? 

A: You can donate your tickets back to ATC as a tax-deductible donation (we will re-sell your tickets) if you notify us at least 24 hours in advance. Please call the box office at least 24 hours before your show. We will make a note on your account and send you a letter acknowledging your contribution.

Parking & Transportation

Q: Where do I park?

A: Surface street metered parking is available along Monroe Street and 2nd Street. All meters are from 8 a.m. to 10 p.m. daily, including holidays. Prices may vary by location. Please contact the City of Phoenix for more information.

For subscribers who have chosen ATC’s prepaid parking at Chase Tower garage in Phoenix, each of your vouchers is valid for one show. If you exchange into another performance, that voucher will still be valid. Street parking and nearby garages are also available. Parking fees vary and are subject to change.

ATC donors who contribute $2,000 or more receive complimentary parking passes. Learn more about ATC’s Levels of Giving and Benefits.

Chase Parking Garage for Chase Tower in Phoenix is located on 1st Street between Van Buren Street and Monroe Street (enter from 1st or 2nd Streets).

Other nearby public parking facilities include the Phoenix Convention Center Garage (enter off of 2nd Street just south of Monroe Street), The Arizona Center (enter off of Fillmore Street or heading north on 5th Street between Van Buren Street and Monroe Street) and the Hyatt Regency Garage (enter off 2nd Street just north of Adams Street and south of Monroe Street).

 

Q: Where is the closest light rail metro stop?

A: Everyone is encouraged to use Metro and other forms of public transportation. Riding Metro is the best option for hassle-free transport.

Find up-to-date information by visiting www.valleymetro.org.

 

Talk To Us

Q: What is the best way to reach the box office? 

A: If you have questions, the most efficient way to reach the box office is to fill out the Contact the Box Office form.

You may also call the box office and leave a message. We are currently experiencing a high volume of calls and are working with fewer staff. We appreciate your patience and understanding as we work to reach everyone as soon as possible.

 

Q: What should I do if I’m not receiving emails from Arizona Theatre Company?

A: We regularly send emails to subscribers, previous ticket holders and others who sign up to receive our emails. If you are not receiving emails from Arizona Theatre Company, please add info@arizonatheatre.org to your trusted senders list. If you think you’ve accidently opted out of receiving ATC emails, you will need to opt back in. 

To subscribe to emails, click here.

 

Q: What should I do if I don’t see my question or am confused by my options?

A: As we always say, in these unpredictable times, our audience is our family and our most valued asset. We are inspired by your commitment to keep live theatre thriving in our state. If you have any questions, concerns, or even feedback, please reach out to us directly and we will do our best to answer your questions or solve your problems.

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