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FAQ

Subscribers | Tickets | Supporting ATC | Talk to Us | Health & Safety 

2020/2021 SUBSCRIBERS

Q: I donated the subscriptions I purchased for the 2020/2021 season to ATC and am a Stage Hero. What’s next?

A: For those Stage Heroes who purchased subscriptions for the 2020/2021 Season and donated them back to Arizona Theatre Company, thank you! We have mailed details about your renewal to the address we have on file. For those who have returned the form or filled out the Stage Hero renewal form online, we have received it, and you will receive an email that includes your series with your dates and times for each show. If you haven’t returned your form with your payment, please do so ASAP to fulfill your reservation. Fill out the online Stage Hero Subscription Renewal Form to confirm your reservation and we will call you for payment.

 

Q: As a Stage Hero, what is the deadline for renewing my subscriptions for the upcoming season?

A: As a Stage Hero, we have reserved your subscription including your seats for the 2021/2022 Season. We ask that you renew your subscription in a timely manner. Rest assured that if we do not receive your renewal, we will reach out to you and give you ample opportunity to renew before we release your reservation. 

 

Q: I purchased 2020/2021 subscriptions but didn’t donate them. Are you holding them for me?

A: Yes, if you purchased subscriptions for the 2020/2021 Season and didn’t donate them, we are holding them for you. You should have received details in the mail about your subscriptions including the number of seats, series, and seating. We ask that you return the form in your packet to ATC confirming that you will be coming in 2021/2022 or fill out the online form confirming your hold

 

Q: I purchased 2020/2021 subscriptions and don’t know what the status is. What should I do?

A: If you purchased 2020/2021 subscriptions and didn’t specifically indicate that you wished to donate it to ATC or hold it for the 2021/2022 season, we are holding it for you. You should have received a packet about your subscription and the 54th Season in the mail. Please send in the confirmation form via mail or online.

 

Q: I have changes to my series or seats. What should I do? 

A: If you have changes to your series or seats, we ask you to wait until your subscriber week in August, at which time we will work to accommodate any changes you have to your subscription. Stage Heroes will have first priority followed by those whose subscriptions we’re holding. We will provide ample advance notice of this period and will do everything we can to accommodate your needs at that time. We then will seat other subscribers.

 

Q: I’ve tried to contact the box office but haven’t heard back. What should I do?

A: We appreciate your patience! We are receiving a high volume of calls and emails, and we are thrilled with the outstanding number of people excited to come back to ATC this fall. We truly appreciate your patience as we work diligently to take care of everyone. We are reaching out to 2020/2021 subscribers first, and we are attending to calls, emails and forms in the order in which they were received. Please review these FAQs and our ATC Subscriber Information, where you may find answers to your questions.

 

2019/2020 SUBSCRIBERS

Q: I was a subscriber in the 2019/2020 season and didn’t renew my subscriptions before the pandemic hit. How do I renew my subscriptions for the upcoming season? 

A: We’re so excited to see you back in the theatre! You will receive information in the mail about details for the 54th Season as well as your renewal options by July 1. You can send in the renewal form in your packet with your payment, or you can renew through our online ticket portal. Seating requests can be made on the forms, and we will seat you once our 2020/2021 subscribers have received seat assignments. 

 

NEW SUBSCRIBERS

Q: I’d like to buy new subscriptions. What should I do? 

A: Subscriptions went on sale on our website on June 1. Our online ticket portal is the best way to purchase tickets.

 

SubScribe – tucson         SubscribE – phoenix

 

Q: What kind of subscriptions do you have? 

A: You can purchase 6-Play packages good for every show in the 54th season and get the best available price! You can choose to sit in our Premium section as well as in Sections 1, 2, and 3. You can request the seats you would like when you purchase subscriptions, and we will do our best to accommodate you. You will be seated before Flex Pass holders.

If you’d like more flexibility or only want to see some of the shows, you can purchase Flex Passes, which come in 10, 8, 6 and 4 Flex packages. New This Year … You can upgrade to Premium Flex Passes and sit in some of the best seats in the house, depending on availability for the show date you choose. 

Flex Passes can be used for any shows on any days, in any combination, based on availability. You can request your shows and seats during our Flex Pass Subscribers Week, or you can wait and choose your shows and seats closer to the show dates. 

Learn more about Subscription options for TUCSON and PHOENIX.

 

ALL SUBSCRIBERS

Q: When will I receive my tickets?

A: All subscribers will be receiving their subscriber packet in late August/early September, whether you requested they be mailed, emailed or available at will call right before your show. Tickets will be included in your mailed package, or if you requested email or will call tickets, you will receive an email with all the subscriber information.

 

Q: I’m a subscriber but I’m not sure if I’m ready to come back to the theatre. What should I do? 

A: For ticket holders who are unready to return to the theatre, all Mainstage plays will be professionally recorded with three cameras on Opening Night. This means that whether you’re in the theatre or at home, your tickets let you experience the shows.

TICKETS

Q: When will new subscriptions go on sale?

A: If you are not a 2020/2021 ATC subscriber, you can purchase a new subscription starting June 1. You can purchase 6-Play packages in our Premium section as well as in Sections 1, 2, and 3. You will be seated before Flex Pass holders.

If you’d like more flexibility or only want to see some of the shows, you can purchase Flex Passes, which come in and 10, 8, 6 and 4 Flex packages. New This Year … You can upgrade to Premium Flex Passes and sit in some of the best seats in the house, depending on availability for the show date you choose.

 

SubScribe – tucson         SubscribE – phoenix

 

Q: When will single tickets go on sale?

A: We are currently fulfilling subscription orders and working to seat our subscribers. Single tickets will go on sale in the fall. Sign up for our emails to ensure you hear the news first!

 

Q: Where can I see the subscription series dates and pricing?

A: All current subscribers (those who purchased 2020/2021 subscriptions or held 2019/2020 subscriptions) will receive a brochure and renewal/hold form in the mail. You can also see the full subscription series and pricing for each city on the links below.
Tucson Subscription Series Dates & Pricing
Phoenix Subscription Series Dates & Pricing 

 

Q: Can I view the seating chart for the 2021/2022 Season?

A: View the seating charts for the 2021/2022 Season for each city at the links below.
Tucson Seating Chart – ATC @ The Temple of Music and Art
Phoenix Seating Chart – ATC @ Herberger Theater Center 

 

SUPPORTING ATC

Q: How can I support Arizona Theatre Company?

A: Subscriptions alone do not cover the cost of our world-class productions, which are only possible through the generosity of our supporters. Please consider making a tax-deductible donation to help ATC bring you an amazing season of live, in-person entertainment you can’t see anywhere else.

 

TALK TO US

Q: What is the best way to reach the box office? 

A: The ATC box office is busy fulfilling subscriptions, starting with our Stage Heroes who generously donated their 2020/2021 subscriptions to the theatre. We have sent detailed information in the mail and request that current subscribers wait to receive this mailing before contacting the box office. If you have questions, the most efficient way to reach the box office is to fill out the Contact the Box Office form.

You may also call the box office and leave a message. We are currently experiencing a high volume of calls and are working with fewer staff. We appreciate your patience and understanding as we work to reach everyone as soon as possible.

 

Q: What should I do if I’m not receiving emails from Arizona Theatre Company?

A: We regularly send emails to subscribers, previous ticket holders and others who sign up to receive our emails. If you are not receiving emails from Arizona Theatre Company, please add info@arizonatheatre.org to your trusted senders list. If you think you’ve accidently opted out of receiving ATC emails, you will need to opt back in. 

To subscribe to emails, click here.

 

Q: What should I do if I don’t see my question or am confused by my options?

A: As we always say, in these unpredictable times, our audience is our family and our most valued asset. We are inspired by your commitment to keep live theatre thriving in our state. If you have any questions, concerns, or even feedback, please reach out to us directly and we will do our best to answer your questions or solve your problems.

Contact Us

 

RETURNING TO THE STAGE IN A HEALTHY WAY

Q: How is Arizona Theatre Company managing this COVID-19 pandemic?

A: We acknowledge that everything in the world has changed with the worldwide pandemic, and there is perhaps no industry more impacted than the arts. But we’re adapting every single day. We’re working with other theatres and the theatre community across the country to identify creative ways to ensure that after 54 years, Arizona Theatre Company, and THEATRE as a whole, emerges from this health crisis.

At the forefront of all our planning is you, our ATC family, and the desire to reimagine theatre that connects us in healthy ways in the midst of a constantly changing world. We couldn’t make it through this without your support and investment in our future!

 

Q: What kinds of health and safety measures will be in place when we return to live on stage theatre?

A: Protecting the health of our audiences, artists, and staff is our first priority. ATC follows up-to-date guidelines provided by federal and state health officials city and county health departments. Realizing that requirements may change as the season unfolds, we are committed to flexibility and doing everything we can to meet the expectations of our audiences. Air purifiers have been installed throughout the theatre at the The Temple of Music and Art. Additionally, improvements have been made to the HVAC system at the Herberger Theater Center. Rest assured, information about safety requirements will be communicated as the first show date approaches.                                                                                                                                                      

As a League of Resident Theatres (LORT) member, Arizona Theatre Company is among 75 theatres nationwide that work with three national unions to produce plays and musicals with top-quality professional casts and crews. We are benefited by the experience and expertise of our fellow theatres across the country and have actively participated in discussions to ensure the health and safety of our audiences, artists and staff. ATC produces six unique productions each season and is the only LORT theatre in Arizona as well as the only theatre in the country that presents in two cities.

 

Q: What if I’m unready to return to the theatre? 

A: For ticket holders who are unready to return to the theatre, all Mainstage plays will be professionally recorded with three cameras on Opening Night. This means that whether you’re in the theatre or at home, your tickets let you experience the shows.