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FAQ

Current Subscribers | Tickets | Supporting ATC | Talk to Us | Health & Safety 

CURRENT SUBSCRIBERS

Q: When will I receive information about renewing my subscriptions?

A: We truly appreciate our subscribers! Current subscribers (those who purchased tickets for the 2020/2021 Season and those who subscribed to the 2019/2020 Season) will have the first opportunity to renew their subscriptions, before subscriptions go on sale to the general public. All current subscribers will be receiving detailed information in the mail. 

For all who purchased subscriptions for the 2020/2021 Season, you should have received an email and video announcing the shows for the 2021/2022 Season in early May. Whether you donated your subscription and became a Stage Hero (thank you!) or decided to Hold your subscription, you will receive information about next steps in the mail.

For 2019/2020 Subscribers who did not renew their subscriptions before the pandemic hit, you will be receiving renewal information based on your 2019/2020 subscription in the mail later in late May. 

 

Q: I purchased a 2020/2021 Subscription and don’t know what the status is. What should I do?

A: If you purchased a 2020/2021 Subscription and didn’t specifically indicate that you wished to donate it to ATC or hold it for the 2021/2022 season, we are holding it for you. You will be receiving a mailing about your Subscription in the coming weeks.

 

Q: I donated my 2020/2021 Subscription to ATC and am a Stage Hero. What is the deadline for renewing my subscription for the upcoming season?

A: As a Stage Hero, we have reserved your subscription including your seats for the 2021/2022 Season. We ask that you renew your subscription in a timely manner. Rest assured that if we do not receive your renewal, we will reach out to you and give you ample opportunity to renew before we release your reservation. 

 

Q: I was a subscriber in the 2019/2020 season and didn’t renew my subscription before the pandemic hit. Am I still a current subscriber? 

A: All 2019/2020 Subscribers are considered current subscribers. You will receive information in the mail about details for the 54th Season as well as your renewal options.

 

Q: I’m a subscriber but I’m not sure if I’m ready to come back to the theatre. What should I do? 

A: For ticket holders who are unready to return to the theatre, all Mainstage plays will be professionally recorded with three cameras on Opening Night. This means that whether you’re in the theatre or at home, your tickets let you experience the shows.

TICKETS

Q: When will new subscriptions go on sale?

A: If you are not a current ATC subscriber, you can purchase a new subscription starting June 1. You can purchase 6-Play packages in our Premium section as well as in Sections 1, 2, and 3. You will be seated before Flex Pass holders.

If you’d like more flexibility or only want to see some of the shows, you can purchase Flex Passes, which come in and 10, 8, 6 and 4 Flex packages. New This Year … You can upgrade to Premium Flex Passes and sit in some of the best seats in the house, depending on availability for the show date you choose.

 

Q: When will single tickets go on sale?

A: We are currently fulfilling subscription orders and working to seat our subscribers. Single tickets will go on sale in the fall. Sign up for our emails to ensure you hear the news first!

 

Q: Where can I see the subscription series dates and pricing?

A: All current subscribers (those who purchased 2020/2021 subscriptions or held 2019/2020 subscriptions) will receive a brochure and renewal/hold form in the mail. You can also see the full subscription series and pricing for each city on the links below.
Tucson Subscription Series Dates & Pricing
Phoenix Subscription Series Dates & Pricing 

 

Q: Can I view the seating chart for the 2021/2022 Season?

A: View the seating charts for the 2021/2022 Season for each city at the links below.
Tucson Seating Chart – ATC @ The Temple of Music and Art
Phoenix Seating Chart – ATC @ Herberger Theater Center 

SUPPORTING ATC

Q: How can I support Arizona Theatre Company?

A: Subscriptions alone do not cover the cost of our world-class productions, which are only possible through the generosity of our supporters. Please consider making a tax-deductible donation to help ATC bring you an amazing season of live, in-person entertainment you can’t see anywhere else.

 

TALK TO US

Q: What is the best way to reach the box office? 

A: The ATC box office is beginning to fulfill subscriptions, starting with our Stage Heroes who generously donated their 2020/2021 subscriptions to the theatre. We have sent detailed information in the mail and request that current subscribers wait to receive this mailing before contacting the box office. If you have questions, the most efficient way to reach the box office is to fill out the Contact the Box Office form.

You may also call the box office and leave a message. We are currently experiencing a high volume of calls and are working with fewer staff. We appreciate your patience and understanding as we work to reach everyone as soon as possible.

 

Q: What should I do if I’m not receiving emails from Arizona Theatre Company?

A: With the expanded creative efforts in our digital season, you won’t want to miss out on the news surrounding these premiere works!  We regularly send emails to subscribers, previous ticket holders and others who sign up to receive our emails. If you are not receiving emails from Arizona Theatre Company, please add info@arizonatheatre.org to your trusted senders list. If you think you’ve accidently opted out of receiving ATC emails, you will need to opt back in. 

To subscribe to emails, click here.

 

Q: What should I do if I don’t see my question or am confused by my options?

A: As we always say, in these unpredictable times, our audience is our family and our most valued asset. We are inspired by your commitment to keep live theatre thriving in our state. If you have any questions, concerns, or even feedback, please reach out to us directly and we will do our best to answer your questions or solve your problems.

Contact Us

 

RETURNING TO THE STAGE IN A HEALTHY WAY

Q: How is Arizona Theatre Company managing this COVID-19 pandemic?

A: We acknowledge that everything in the world has changed with the worldwide pandemic, and there is perhaps no industry more impacted than the arts. But we’re adapting every single day. We’re working with other theatres and the theatre community across the country to identify creative ways to ensure that after 54 years, Arizona Theatre Company, and THEATRE as a whole, emerges from this health crisis.

At the forefront of all our planning is you, our ATC family, and the desire to reimagine theatre that connects us in healthy ways in the midst of a constantly changing world. We couldn’t make it through this without your support and investment in our future!

 

Q: What kinds of health and safety measures will be in place when we return to live on stage theatre?

A: Protecting the health of our audiences, artists, and staff is our first priority. ATC follows up-to-date guidelines provided by federal and state health officials city and county health departments. Realizing that requirements may change as the season unfolds, we are committed to flexibility and doing everything we can to meet the expectations of our audiences. Air purifiers have been installed throughout the theatre at the The Temple of Music and Art. Additionally, improvements have been made to the HVAC system at the Herberger Theater Center. Rest assured, information about safety requirements will be communicated as the first show date approaches.                                                                                                                                                      

As a League of Resident Theatres (LORT) member, Arizona Theatre Company is among 75 theatres nationwide that work with three national unions to produce plays and musicals with top-quality professional casts and crews. We are benefited by the experience and expertise of our fellow theatres across the country and have actively participated in discussions to ensure the health and safety of our audiences, artists and staff. ATC produces six unique productions each season and is the only LORT theatre in Arizona as well as the only theatre in the country that presents in two cities.

 

Q: What if I’m unready to return to the theatre? 

A: For ticket holders who are unready to return to the theatre, all Mainstage plays will be professionally recorded with three cameras on Opening Night. This means that whether you’re in the theatre or at home, your tickets let you experience the shows.